Shipping policy

Last Updated: November 4, 2026

Thank you for shopping with Altvorn.

At Altvorn, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store within the United States.

Please review the following information before placing your order.

1. Shipping Destinations

Altvorn currently accepts orders for delivery within the United States.

Available shipping destinations are determined by the shipping address entered during checkout.

Customers can view the available shipping options and applicable shipping charges before completing their purchases.

We do not accept orders for delivery to destinations that are not supported by our checkout system.

2. Order Processing Time

Orders are processed on business days, Monday through Saturday, excluding Sundays and U.S. Federal Holidays.

Our standard order processing time is 1–3 business days.

Order processing includes payment verification, order review, product preparation, packaging, and shipment arrangement.

Orders are processed according to the following cutoff schedule:

  • Orders placed before 5:00 PM Central Time (CT) on a business day enter the order processing workflow on the same business day.

  • Orders placed after 5:00 PM Central Time (CT) enter the order processing workflow on the next business day.

  • Orders placed on Sundays or U.S. Federal Holidays enter the order processing workflow on the next business day.

The order processing cutoff time is based on the United States Central Time Zone.

Time Zone Information:

  • Central Standard Time (CST): UTC-6.

  • Central Daylight Time (CDT): UTC-5.

Our time zone automatically follows applicable U.S. daylight saving time changes.

Please note that entering the order processing workflow does not mean the package has already been shipped. The processing period is separate from the carrier transit period.

3. Shipping and Delivery Time

After an order has been processed and handed over to the shipping carrier, the estimated transit time is:

Standard Shipping: 3–7 business days.

The estimated overall delivery timeframe is:

  • Order processing: 1–3 business days.

  • Carrier transit: 3–7 business days.

  • Estimated total delivery time: 4–10 business days.

Delivery estimates begin with the order placement and include both processing and carrier transit time.

Business days exclude Sundays and U.S. Federal Holidays.

Delivery times are estimates and may be affected by carrier operations, weather conditions, peak shopping seasons, transportation disruptions, and other circumstances beyond our reasonable control.

We make reasonable efforts to process and ship orders within the stated timeframes.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the shipping destination, selected shipping method, and applicable order details.

The final shipping cost will be shown before you complete your purchase.

Customers are responsible for reviewing the shipping charges displayed at checkout before submitting an order.

Altvorn does not add undisclosed shipping or handling charges after an order has been completed.

Any shipping promotion or free shipping offer will be clearly displayed with its applicable terms and conditions.

5. Order Confirmation and Tracking Information

After placing an order, you will receive an order confirmation email containing your order details.

Once your order has been shipped and tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.

You can use the tracking information to monitor your package through the designated shipping carrier.

Please allow time for tracking information to become active after the carrier receives and scans the package.

If you have questions about your order status or tracking information, please contact our customer service team.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review the following information before completing checkout:

  • Full recipient name.

  • Street address.

  • Apartment, unit, or suite number, when applicable.

  • City.

  • State.

  • ZIP code.

  • Contact information.

If you notice an error in your shipping address, contact us as soon as possible.

Address changes can only be accommodated before the order enters the fulfillment or shipping process.

Once a package has been shipped, we cannot guarantee that the shipping address can be modified or that the package can be redirected.

Altvorn is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, subject to applicable law.

7. Shipping Delays

We make reasonable efforts to meet the estimated delivery timeframes provided during checkout.

However, shipping delays may occur due to:

  • Severe weather conditions.

  • Carrier service disruptions.

  • Public holidays.

  • High shipping volumes during peak shopping seasons.

  • Transportation or logistical interruptions.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

If your package is delayed beyond the estimated delivery period, please contact our customer service team.

We will review the order information and assist with tracking and delivery inquiries.

If an order cannot be shipped within the time promised at purchase, we will provide the required delay notice and applicable cancellation and refund options in accordance with U.S. law.

8. Lost, Missing, or Damaged Packages

We want every customer to receive their order in good condition.

If your package appears to be lost, has not arrived after the estimated delivery period, or arrives damaged, please contact us.

Please provide:

  • Your order number.

  • Your name and email address.

  • The tracking number, if available.

  • A description of the delivery issue.

  • Clear photographs of damaged merchandise or packaging, when relevant.

Our customer service team will review the information and assist with the appropriate next steps, including carrier inquiries and available resolution options.

For confirmed shipping-related damage or fulfillment errors, we will work with you to arrange an appropriate replacement or refund in accordance with our Return & Refund Policy and applicable law.

9. Incorrect or Missing Items

Please check your order after delivery.

If you receive an incorrect item or discover that an item is missing from your shipment, contact us promptly.

Please include your order number and a description of the issue.

Our team will review your order and provide instructions for resolving the problem.

Confirmed fulfillment errors will be handled by Altvorn without charging customers additional costs for the correction.

10. Multiple Packages and Split Shipments

Orders containing multiple items may be shipped in separate packages when necessary for fulfillment or shipping arrangements.

When an order is divided into multiple shipments, tracking information will be provided for each available shipment.

Separate packages may arrive at different times.

11. Business Address and Return Address Notice

Business Name: Altvorn

Business Address:

45 Dry Creek Spur
Midway, AL 36053
United States

Please note that the business address listed above is for business correspondence and customer communications only.

This address is not a merchandise warehouse or product return facility.

Customers must contact our customer service team to obtain the authorized return shipping address before sending any merchandise back.

Do not send returned products to the business address listed above without prior authorization.

All returns must follow the procedures outlined in our Return & Refund Policy.

12. Order Cancellations and Modifications

If you need to cancel or modify an order, please contact us as soon as possible.

We can only accommodate cancellation or modification requests before the order enters the fulfillment or shipping process.

Once an order has been shipped, it cannot be canceled through the original order process.

After receiving your order, you may request a return in accordance with our Return & Refund Policy.

Approved refunds will be issued to the original payment method.

13. Customer Service Hours

Our customer service team is available during the following hours:

  • Monday – Saturday: 9:00 AM – 5:00 PM.

  • Sunday: Closed.

  • U.S. Federal Holidays: Closed.

Time Zone: Central Time (CT), United States.

  • Central Standard Time (CST): UTC-6.

  • Central Daylight Time (CDT): UTC-5.

We follow the United States Central Time Zone, including applicable daylight saving time changes.

Customer inquiries received outside business hours, on Sundays, or on U.S. Federal Holidays will be handled on the next business day.

14. Contact Information

For questions about shipping, order status, delivery tracking, or other shipping-related matters, please contact us:

Business Name: Altvorn

Business Address:

45 Dry Creek Spur
Midway, AL 36053
United States

Email: altvorn@vipcareo.com

Phone: +1 334-529-2616

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM

Sunday: Closed

U.S. Federal Holidays: Closed

Time Zone: Central Time (CT), United States.

Order Processing Cutoff Time: 5:00 PM Central Time (CT).

Orders placed before 5:00 PM CT on business days enter the order processing workflow on the same business day. Orders placed after 5:00 PM CT enter the order processing workflow on the next business day.

Thank you for choosing Altvorn. We appreciate your trust and look forward to delivering your order.