Terms of service

Last Updated: November 4, 2026

1. Overview

Welcome to Altvorn.

These Terms of Service ("Terms") govern your access to and use of the Altvorn online store, website, products, and related services.

Throughout these Terms, "we," "us," and "our" refer to Altvorn. "You" and "your" refer to any customer, visitor, or person accessing or using our website.

By visiting our website, browsing our products, placing an order, or using our services, you agree to these Terms and our applicable store policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using our website, you confirm that:

• You are at least the age of majority in your state of residence, or you have permission from a parent or legal guardian to use our website.

• The information you provide during checkout and account registration is accurate and complete.

• You will use our website for lawful purposes.

• You will not engage in fraudulent activities or attempt to interfere with our website, services, or business operations.

You agree not to use our website to violate applicable federal, state, or local laws or regulations.

3. Products and Product Descriptions

Altvorn specializes in outdoor-inspired casual and lifestyle fashion accessories, including hats and related apparel accessories.

We make reasonable efforts to display product descriptions, images, colors, sizes, materials, and other product details as accurately as possible.

However, actual product colors and appearances may vary slightly depending on your device display, screen settings, lighting, and other technical factors.

Product descriptions and images are provided to help customers make informed purchasing decisions.

Customers are responsible for reviewing product details, sizing information, and product specifications before placing an order.

4. Product Availability and Pricing

All products are subject to availability.

We reserve the right to:

• Update product prices.

• Modify product descriptions.

• Change product specifications.

• Discontinue products.

• Limit quantities available for purchase.

• Correct inaccurate product information.

Prices are displayed in the currency indicated on our website.

Applicable sales taxes, shipping charges, and other disclosed fees will be presented during checkout before you complete your purchase.

A change in product pricing will not retroactively affect an order that has already been accepted, except where correction is required by law or where an order was affected by a material pricing or listing error.

5. Orders and Order Acceptance

When you place an order through our website, you submit a purchase request for the selected products.

After receiving your order, we will send an order confirmation to the email address you provided.

An order confirmation email acknowledges receipt of your order and does not necessarily constitute final acceptance of the purchase.

We reserve the right to review, refuse, or cancel an order when reasonably necessary, including in circumstances involving:

• Suspected fraudulent or unauthorized transactions.

• Incorrect pricing or product information.

• Product availability issues.

• Payment authorization failures.

• Incomplete or inaccurate customer information.

• Suspected resale, purchasing abuse, or unusual order activity.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

Customers are responsible for providing accurate shipping addresses, contact information, and order details.

6. Payment Terms

Payments must be completed through the payment methods made available during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.

• The payment information provided is accurate.

• You authorize the applicable payment processor to charge the total amount of your purchase.

Payment processing is handled through authorized third-party payment service providers.

Altvorn does not independently store complete payment card numbers or card security codes on its own systems.

Orders will enter the fulfillment process after the required payment authorization or confirmation is received.

7. Order Processing and Cutoff Time

Our order processing cutoff time is 5:00 PM Central Time (CT), United States.

Orders placed before 5:00 PM CT on business days enter the order processing workflow on the same business day.

Orders placed after 5:00 PM CT enter the order processing workflow on the next business day.

Orders placed on Sundays or U.S. Federal Holidays will enter the order processing workflow on the next business day.

Our business follows the United States Central Time Zone:

• Central Standard Time (CST): UTC-6.

• Central Daylight Time (CDT): UTC-5.

The applicable time zone automatically follows U.S. daylight saving time changes.

Order processing and shipping transit times are separate. Entering the fulfillment process does not mean that an order has already been shipped.

8. Shipping and Delivery

We process and ship orders according to the shipping options and delivery information presented during checkout.

Shipping destinations, available shipping methods, estimated delivery times, and shipping charges are displayed during the purchase process.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by carrier operations, weather conditions, holidays, transportation delays, or other circumstances beyond our reasonable control.

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

For additional information about shipping, please review our Shipping Policy.

9. Returns, Refunds, and Exchanges

Altvorn offers a 30-day return period beginning on the date an order is delivered.

Returned products must meet the eligibility requirements described in our Return & Refund Policy.

All returns require prior authorization from our customer service team.

Customers must contact us before shipping returned merchandise to receive the authorized return shipping address.

Our business address is not a merchandise return warehouse or product return facility.

Do not send returned products to our business address without receiving an authorized return address from our customer service team.

Return shipping costs for customer-preference returns are the customer's responsibility.

Altvorn covers reasonable return shipping costs for confirmed damaged, defective, or incorrectly shipped products.

Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected.

For complete details, please review our Return & Refund Policy.

Nothing in these Terms limits consumer rights that cannot legally be waived under applicable law.

10. Order Cancellations and Changes

Customers who wish to cancel or modify an order should contact our customer service team as soon as possible.

Order cancellation or modification requests can only be accommodated before the order enters the fulfillment or shipping process.

Once an order has entered shipping, it cannot be canceled through the original order process.

Customers may request a return after delivery in accordance with our Return & Refund Policy.

If an order is canceled after payment has been collected, any approved refund will be returned to the original payment method.

11. Intellectual Property

All content on the Altvorn website, including text, graphics, logos, product images, designs, website layouts, and other materials, is owned by Altvorn or used with appropriate authorization.

This content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, or commercially exploit website content without prior written permission from the appropriate rights holder.

Unauthorized use of website materials is prohibited.

12. User Conduct

When using our website, you agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with website functionality or security.

• Upload or transmit malicious software.

• Collect or misuse other customers' personal information.

• Submit false, misleading, or fraudulent order information.

• Engage in activities that harm our business, website, or other users.

We reserve the right to restrict access to our website when necessary to protect our business, customers, and services, subject to applicable law.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment processors, shipping carriers, analytics providers, and other service providers.

These third-party services operate under their own terms and privacy policies.

Altvorn does not control all third-party websites or services and is not responsible for their independent content, policies, or operations.

Your use of third-party services is subject to the applicable terms and conditions of those providers.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and its content are provided on an "as available" and "as presented" basis.

We make reasonable efforts to ensure that product descriptions, website information, and store services are accurate and reliable.

However, we do not guarantee that website access will always be uninterrupted, error-free, or available at all times.

Nothing in this section excludes or limits warranties or consumer protections that cannot legally be excluded under applicable federal or state law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Altvorn will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the use of our website or products.

Our liability is not excluded or limited for matters that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or other non-waivable legal obligations.

Nothing in these Terms limits your statutory consumer rights.

16. Contact Information

For questions about shipping, order status, delivery tracking, or other shipping-related matters, please contact us:

Business Name: Altvorn

Business Address:

45 Dry Creek Spur
Midway, AL 36053
United States

Email: altvorn@vipcareo.com

Phone: +1 334-529-2616

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM

Sunday: Closed

U.S. Federal Holidays: Closed

Time Zone: Central Time (CT), United States.

Order Processing Cutoff Time: 5:00 PM Central Time (CT).

Orders placed before 5:00 PM CT on business days enter the order processing workflow on the same business day. Orders placed after 5:00 PM CT enter the order processing workflow on the next business day.